Shipping Policy

Shipping Policy -
 

At Segreta, we ensure that all our items are ready to dispatch and ship within 24-48 hours.

Our warehouse processes orders from Monday to Saturday.

Once an order is shipped, it typically takes 3-7 working days (depending on your location) to reach you via regular shipping, which is free of charge. If you need your order faster, please send us your concern on customer.segreta@gmail.com, we will do our best in delivering the products within 1-3 working days in major cities of India.

Upon dispatch, you will receive tracking details via SMS and email to keep you updated. Cash on Delivery (COD) is NOT available for any order(s).

In the rare case that an item mentions PREORDER in the description, it will be shipped within 3-5 working days.

 

SHOWS DELIVERED BUT NOT RECEIVED

You are requested to track your package when it shows delivered on your email or sms. As per the recent update in courier companies policies throughout India, you are required to inform us within 3 days if your package isn’t delivered and shows delivered in the tracking for us to help you with the same. The courier company does not accept any complaints post 72 hours (3 days) marked delivery, and we will not be liable if there is delay in informing from your end.

SHIPPING IN INDIA

We use premium courier services of DTDC, BlueDart, Ecom and Delhivery.
We cannot be held accountable for unforeseen weather conditions, custom clearance processes, and courier company caused delay in delivery time. However, we will ensure to keep you well informed incase of any unforeseen delay with your order. 
 

Segreta—where secrets are revealed, one timeless piece at a time.